Customer information collection and sharing policy
Our portal comprises a stringent policyfor collecting and sharing the private details of our customers such as their name, age, email id, address, and contact number which are only used for official purposes.
The servers keep your credit card numbers, OTPs, debit card numbers, and other personal and private details that facilitate the purchase process for you.You can rest assured that we do not share your personal information with any of the entities or even withthe suppliers or wholesalers in an unauthentic manner.As a result, we are able to provide customers with meaningful and efficient customer service.
The purpose of this is to simplify the process for the customers with respect to gathering information, selecting a medicine, or completing the payment or checkout process.The process also saves them time, as they don’t have to re-enter their information each time, they purchase medicine from the website.
Moreover, there is no compulsion to register or sign up on the portal for buying medicines, that will solely be your own preference.
For the customers to be aware of the latest medicines brands being available or new upcoming brands’ information, we share a weekly newsletter with you at the mail address you have provided. Although, it is not mandatory to sign up for the newsletter facility, doing so will help you remain updated with the latest discounts and offers.
The newsletter copy would include the latest arrivals, new offers on medicines, routine offers, the most discounted brands, and much more. We do not usecustomers’ email addresses to send spam or unauthorized emails. In case, if you have manually turned-on suspicious email settings from an unknown source, you can check the spam folder because on making an order with us, you will receive an online e-receipt via email for each purchase that you make.
Transactions On Portal
In order to process transactions more quickly and authenticate the end beneficiary for each transaction, all online payments are processed through a fast and efficient online payment portal protected by an SSL gateway.The verification of your online purchases will be made through OTPs sent to both email addresses and mobile numbers.
Cancellation And Refund Policy
The cancellation process of ordered medicines from our portal is quite easy and simplified. Regardless of whether you are located domestically or internationally, there is typically a 7-day cancellation deadline for the order.If you wish to cancel an order, you should do so within 7 days, regardless of the location.Cancellations done after the seven-day period since the product was ordered are not valid.
The exchange of products can also be requested and will be handled by our executives who will physically inspect the product before exchanging it.Refunds are done online and are credited directly back to the customer’s account, and we do not give cash refunds.
Reviews And Feedbacks
We insist on and encourage you to share valuable feedback, reviews, and experience with us. The reviews may include your personal experience with the overall purchasing process, finding the right brand or dosage for you, orfeedback after using the medicines you ordered.
Moreover, please note that this is not something that you have to do it compulsorily, although we do encourage you to share personal experiences to help us work better.